Support Center
Frequently Asked Questions
Find quick answers about tracking, COD, pickups, delivery attempts, and merchant operations.
Go to the tracking page, enter your tracking number or barcode, and view the latest shipment status history instantly.
Standard delivery includes up to three attempts based on receiver availability and route policy.
COD is recorded per shipment, then reconciled and released through approved settlement cycles visible in the merchant dashboard.
Yes. Merchants can create pickup requests with preferred slots and track request status from the portal.
Yes. Branch staff can create bookings for walk-in senders and issue printed receipts and tracking numbers.
The courier records a failed reason. The parcel can be rescheduled or processed under return-to-sender workflow.
Yes. Mark the shipment as fragile during booking so handling and routing teams apply required controls.
Yes. Service types are configurable by route and center capacity.
Delivery completion can include receiver confirmation, OTP/signature, or delivery photo based on operational settings.
Yes. Merchants can access shipment history, COD summaries, and statement exports from their dashboard.
No FAQ matches your search.